Last updated: 01/03/2026
At The S Collection, discretion and trust are central to every relationship. We respect your privacy and are committed to handling your personal information with care, transparency and responsibility.
This Privacy Policy explains how The S Collection France (“The S Collection”, “we”, “our” or “us”) collects, uses, stores and protects personal data when you visit our website, contact our team or engage with our services.
Our approach to personal data is guided by the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable French data protection legislation.
We encourage you to read this policy to understand how your information is handled and the rights available to you.
The entity responsible for the processing of personal data is:
The S Collection France
33 Boulevard Général Leclerc
06240 Beausoleil
France
Email: s@the-s-collection.com
Website: https://the-s-collection.com
For any questions concerning your personal data or this Privacy Policy, you may contact us directly using the email address above.
To understand your requirements and arrange experiences around your preferences, we may collect certain personal information.
The information collected depends on how you interact with us and the services you request.
When you contact The S Collection, submit an enquiry or request a service, we may collect:
Full name
Email address
Telephone number
Country of residence
Preferred destinations and travel dates
Yacht, villa, chalet or private aviation preferences
Event and hospitality requirements
Travel arrangements and itinerary details
Budget preferences
Information about accompanying guests, where necessary
Any additional information you choose to share with our team
For certain bookings or arrangements, additional information such as identification details or travel documentation may be required by the relevant service provider or applicable law.
Where special requirements involve sensitive personal information, such as health or accessibility needs, we will process that information only where necessary and where an appropriate legal basis applies.
Our relationship with clients often involves direct and ongoing communication.
Depending on how you contact us, we may retain records of:
Email correspondence
Contact details and enquiry histories
Website enquiries
Booking requests and confirmations
Relevant information voluntarily provided during communications
We do not record telephone calls or WhatsApp communications. Standard WhatsApp messages may nevertheless remain accessible within the messaging platform according to its normal functionality.
Our emails are hosted through Google Gmail, and we use HubSpot as our customer relationship management (CRM) platform.
Relevant client information and communications may be maintained within these systems to help us respond to enquiries, understand preferences and coordinate services.
When you visit our website, certain technical information may be collected through cookies, analytics tools or similar technologies, depending on the functionality in use.
This may include:
IP address
Device and browser information
Pages visited
Time spent on the website
Referral sources
General website usage and interaction data
Such information helps us maintain website functionality, understand visitor interactions and improve the online experience.
Where required by law, we request your consent before using non-essential cookies or tracking technologies.
At The S Collection, clear and personal communication is an important part of the service we provide.
To manage enquiries, coordinate experiences and maintain client relationships, we use professional communication and customer management services.
These include:
HubSpot — Customer Relationship Management
HubSpot is used to organise client information, manage enquiries, maintain relevant contact records and support the coordination of our services.
Personal information provided through enquiries or direct communications may be stored within HubSpot where relevant to managing our relationship with you.
Google Gmail — Email Communications
Our professional email communications are hosted through Google’s Gmail service.
Emails exchanged with The S Collection may be retained within our email accounts for correspondence, service coordination and business recordkeeping purposes.
WhatsApp — Direct Messaging
WhatsApp may be used to communicate directly with clients and partners regarding enquiries, bookings and arrangements.
The S Collection does not record WhatsApp calls or make separate recordings of WhatsApp conversations. Messages may remain available within the application in accordance with the platform’s functionality and settings.
Telephone Communications
Telephone calls with The S Collection are not recorded.
Information voluntarily shared during a call may be noted in our client management system where necessary to respond to an enquiry or coordinate a requested service.
We aim to handle every communication with appropriate confidentiality and care.
Under the GDPR, The S Collection processes personal data only where an appropriate lawful basis exists.
Depending on the circumstances, these bases may include:
Legitimate Interests
Processing reasonably necessary to:
Respond to enquiries
Maintain and develop client relationships
Coordinate communications with trusted partners
Improve the quality and efficiency of our services
Maintain appropriate business and operational records
Protect our services and business operations
We consider these interests alongside the rights and freedoms of the individuals concerned.
Contractual Necessity
Processing required to take steps at your request before entering into a contract or to fulfil contractual obligations relating to our services.
This may include coordinating yacht charters, private accommodation, aircraft arrangements, event hospitality or other requested experiences.
Consent
Where required, we rely on your consent for specific activities, which may include:
Marketing communications
Non-essential website cookies
Processing particular categories of sensitive information
You may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
Legal Obligations
Processing necessary to comply with applicable legal, regulatory, accounting or other statutory requirements.
The information you share with us allows The S Collection to provide a more considered and personal service.
Depending on your interaction with us, personal data may be used to:
Respond to enquiries and requests
Understand your individual preferences
Identify suitable yachts, villas, chalets, private aircraft, islands and event experiences
Coordinate bookings, itineraries and travel arrangements
Introduce you to relevant operators, owners, brokers or trusted specialists
Communicate important information about requested services
Manage ongoing client relationships through HubSpot
Maintain correspondence through Gmail
Maintain appropriate business and operational records
Improve our website and services
Send relevant updates or communications where permitted
Meet applicable legal and regulatory obligations
We aim to collect and use only the information reasonably necessary for the relevant purpose.
The S Collection does not sell personal data.
The S Collection works through an international network of trusted specialists, owners, operators and service providers.
Where necessary to respond to a request or arrange an experience, selected personal information may be shared with relevant third parties.
These may include:
Yacht owners, charter brokers and yacht management companies
Villa owners, property managers and accommodation partners
Chalet operators and hospitality teams
Private aviation brokers, aircraft operators and handling providers
Event organisers and hospitality partners
Travel coordinators, transportation providers and local specialists
Legal, accounting and other professional advisers
Payment processing providers
Technology and communication service providers, including HubSpot and Google
Website hosting and analytics providers
We seek to limit the personal information shared to what is reasonably necessary for the relevant arrangement or business purpose.
Where third parties process personal data on our behalf, appropriate contractual and data protection safeguards will be applied as required by law.
Certain independent service providers may act as separate data controllers and apply their own privacy policies.
The S Collection operates in an international environment. Our services may involve destinations, partners and arrangements across multiple countries.
As a result, personal data may need to be transferred or made accessible outside the European Economic Area (“EEA”).
This may include processing by international service providers or technology platforms supporting our operations.
Where required by the GDPR, international transfers will be carried out using an appropriate legal transfer mechanism, which may include:
Transfers to countries recognised by the European Commission as providing an adequate level of data protection
Standard Contractual Clauses approved by the European Commission
Other safeguards or transfer mechanisms permitted under applicable data protection legislation
We seek to ensure that personal information remains appropriately protected when shared across borders.
Information about applicable transfer safeguards may be requested by contacting our team.
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, subject to applicable legal obligations.
Retention periods may depend on:
The nature of your enquiry
The duration of our client relationship
Ongoing bookings or arrangements
Contractual and operational requirements
Applicable accounting, legal and regulatory obligations
The need to establish, exercise or defend legal claims
Contact information and relevant correspondence held in HubSpot or Gmail will be subject to these same retention principles.
When personal information is no longer required, we take appropriate steps to securely delete or anonymise it.
Under the GDPR, you have certain rights regarding the personal information we hold about you.
These include, where applicable:
Right of access: Request information about the personal data we process and obtain a copy.
Right to rectification: Request correction of inaccurate or incomplete personal information.
Right to erasure: Request deletion of your personal data in circumstances provided by law.
Right to restrict processing: Request that we limit the processing of your information in certain situations.
Right to data portability: Receive certain personal data in a structured, commonly used and machine-readable format, where applicable.
Right to object: Object to processing based on legitimate interests, subject to applicable legal conditions.
Right to withdraw consent: Withdraw consent at any time where consent is the legal basis for processing.
Rights relating to automated decisions: Exercise applicable rights concerning decisions based solely on automated processing that produce legal or similarly significant effects.
You also have the right to lodge a complaint with a competent data protection supervisory authority.
In France, the relevant supervisory authority is the Commission Nationale de l’Informatique et des Libertés (CNIL).
Website: https://www.cnil.fr
To exercise your rights or discuss how your information is handled, please contact:
We will review and respond to requests in accordance with applicable data protection legislation.
Discretion is fundamental to the way The S Collection works.
We are committed to protecting the personal information entrusted to us through appropriate technical and organisational measures.
These measures are intended to help protect against:
Unauthorised access
Accidental loss or destruction
Improper use
Unauthorised alteration
Unlawful disclosure
Access to personal information should be limited to individuals and service providers who have a legitimate reason to process it.
Our use of professional services such as HubSpot and Google forms part of our approach to managing client information and business communications.
While we take reasonable steps to protect personal data, no electronic transmission or storage system can guarantee absolute security.
Our website may contain links to external websites, including those operated by yacht companies, property partners, aviation providers, event organisers or other third parties.
These websites operate independently and may have their own privacy policies and data protection practices.
The S Collection is not responsible for the privacy practices or content of third-party websites.
We encourage you to review the relevant privacy policies before providing personal information to external services.
We may update this Privacy Policy from time to time to reflect changes in our services, operational practices or applicable legal requirements.
Any updates will be published on this page, together with the date of the latest revision.
We encourage you to review this policy periodically to remain informed about how we handle personal information.
Your privacy matters to us, whether you are making an initial enquiry or have an established relationship with The S Collection.
For questions about this Privacy Policy, requests concerning your personal information or any other privacy-related matter, please contact:
The S Collection France
33 Boulevard Général Leclerc
06240 Beausoleil
France
Email: s@the-s-collection.com
Website: https://the-s-collection.com
We will be pleased to assist you.
